Our trained staff will manage your on-site live chat requests, refer visitors to appropriate pages and inventory on your website, and set up a suitable time for a sales person to call back. The visitor's name, email address, phone number and full chat transcript will be instantly forwarded to your designated sales person(s) in both ADF-XML (for your CRM) and text email formats for either immediate follow-up, or call back at the designated time. We also email you monthly website performance reports.